Packaging in Time produces custom packaging according to customer-approved specifications. Because each order is made specifically for the customer, exchanges, returns, and refunds are limited.
Payment
Payment requirements are provided in your quote, invoice, or order confirmation. Production may not begin until required payment and final proof approval are received.
Customers are responsible for all applicable taxes, duties, shipping charges, payment-processing charges, and approved additional costs.
Custom Orders
Custom packaging is produced using your approved artwork, dimensions, materials, quantities, finishes, and other specifications. For that reason, approved custom orders are generally final and cannot be exchanged because of a change in preference, a later design revision, or normal color variation.
Cancellations
If you need to cancel an order, contact us immediately at [email protected]. We will determine whether cancellation is still possible based on the stage of design, setup, materials sourcing, production, and shipping.
Charges may apply for work and costs already incurred. Once an order has entered production or shipped, cancellation may not be possible.
Defects and Incorrect Orders
If you believe your order has a material production defect or differs materially from the approved proof or written specifications, notify us within [5 business days] after delivery.
Please provide your order number, a description of the issue, the affected quantity, and clear photos or video showing the issue. Keep all products and shipping materials until we provide instructions.
Approved Claims
If we confirm a material error caused by Packaging in Time, we may provide a reprint, replacement, store credit, or refund for the affected portion of the order. The appropriate remedy depends on the nature of the issue and the available evidence.
No return may be sent without our prior written authorization.
Non-Refundable Charges
Unless required by law or approved in writing, rush charges, shipping upgrades, duties, taxes, design fees, and third-party costs are not refundable.
Contact Us
Packaging in Time
+1 720-986-1233